Shipping Information

Placing an order
It is only possible to order your products from us by using the checkout feature of

Once you’ve placed an order with us, you can view your most recent order in the order confirmation e-mail you received. If you’ve saved your information and opened an account at, you can view all of the past orders you’ve placed on that account.

Access your full Order History by clicking on My Account and entering your username and password.

Online Shop Support
For information regarding online orders or our Online Shop:
Phone: (61)-08- 6243 3111 or email:

Our Online Shop Customer Service advisors are available:
Mon to Fri 8am-5pm (WESTERN time);

We will strive to respond to your online shop enquiries within 24 hours.

The following payment options are available to you on
Credit Cards (Visa/MasterCard)
Other Forms of Payment (PayPal)

Return Policy
If you are not satisfied with Safemaster products, you can return your purchase(s) made at within 30 days provided the product is unused and complete (including the original packaging). Please follow the instructions on your packing slip. All return packages must be shipped using the return label from the carrier or with some other form of traceable shipment. We cannot assume responsibility for misdirected or lost shipments.

If the return falls outside of this period, or the item is damaged or not in its original packaging, Safemaster cannot accept the returned items and cannot give a refund under this Return Policy.

Standard Shipping
Safemaster charges weight shipping rates by Transdirect per ship-to address.

The weight rates correspond to delivery method. Both Standard and Express delivery are available.

You will have the option during the check-out process to choose for an express delivery or standard delivery.

Shipping Methods
Each shipping method has its own restrictions and charges, which will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Delivery Time
Your order should arrive between one to eight days if you order before 1.00 pm, depending upon which delivery method you have chosen. However, orders may take longer to process during sale periods.

Public Holidays
Please note our warehouse is closed on public holidays in Western Australia. For orders placed on, or the day before one of these dates, delivery time will be extended by 1 – 2 working days.

Shipping Rules and Restrictions
Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in Australia.

We cannot deliver to PO boxes.
All deliveries must be signed upon receipt.
We do not refund express shipping costs for returned items.

Please call our Customer Service team at (61)-08- 6243 3111, if you have any questions.

Due to logistical difficulties in making deliveries to certain remote areas, we reserve our right to cancel your order and/or make such order subject to additional terms and conditions (including without limitation to requiring such orders to be conditional upon a minimum value of products being ordered in a single transaction).

Our Customer Service team will notify you of cancellation and/or such conditions as soon as reasonably practicable after you place your order.

Tracking your order
You can track your order by going to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Details” column. This takes you to the carrier’s website where you can find the most up-to-date information available

Please note that until the carrier updates their computer with your tracking information, you’ll be unable to track your order via the web. It is therefore possible that when we provide you with the tracking link, on the first day after you place your order, no tracking information will yet be available. However, the carrier usually updates their information within one business day of the time that we provide you with the link, so if no information is yet available please check again later. Some orders are packaged in more than one box. Each box will have its own unique tracking number. Possible statuses are:

Received – This status means that your order has been received by the system but that it hasn’t yet been processed by our order management team. You will also receive an e-mail to confirm that an order has been received by us.

Transferred – This status means that your order has been transferred to the warehouse and that your goods are being picked and prepared for shipping.

Order shipped – This status means that your order has left our warehouse and is now either in the hands of the carrier or has already been delivered by the carrier. You can click the carrier’s tracking link, which is also provided with this status, and see where your package is at the moment. When your order leaves our warehouse, you will also receive an e-mail with the order tracking link.

Returns Received – This is an additional status that will appear in case you have decided to return (part of) your order. This will indicate that the returns have been received and accepted. You will also receive an e-mail when your returns have been received and accepted.

Order completed – This status is indicated when the order is no longer traceable at the carrier’s website because the order has taken place too long ago.

Order History
To look at orders you’ve placed in the past, go to My Account and select Order History.

Return Instructions 
To return a product, please follow the instructions below:

Before you ring customer service, please ensure you have the packing/returns delivery note which was included within your delivery.
Call customer service on (61)-08- 6243 3111 (Monday to Friday 8am – 5pm) and they will explain the return options available to you.
You will be instructed on how to complete the paperwork and then pack the items into the original parcel, with the original packaging and all the labels are still attached.
If you have lost your return documents, please contact customer service on (61)-08- 6243 3111 so we can provide you with new ones.

Refunds Process
The length of time your return is in transit is beyond our control; although once we do receive your return we will process it as quickly as possible. We therefore need to allow at least 14 days receiving and processing your return. Although safemaster will refund the money within 3 days after processing your return, your bank or credit card company may require additional time to process your refund and for it to reach your account. We’ll notify you via e-mail once we’ve received and processed the returned product(s). We’ll refund the value of the product(s) total. Refunds will be given in the same form of payment as the original purchase.

Exchange Policy does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns under this Return Policy when the return is in line with our Return Policy.

Changing/Cancelling Your Order
Most orders are transmitted almost immediately to our warehouse, where it is processed very quickly and shipped out. It is only possible to change/cancel an order by calling our customer service within a very short period after placing the order. You can call our customer service team on (61)-08- 6243 3111

Sale/ Clearance
On you may also find products from previous seasons which are offered at a reduced price. Those products are of high-quality and are not B-stock. At any time, the products offered at a reduced price from previous seasons can be offered within a sale or clearance event. Promotion codes do not apply to sale products.

Promotion codes
Promotion codes do not apply to sale products. If you return an order where a promotion code has been used, the value of the code will not be refunded. Promotion codes are only valid within a certain time.

Damaged or Defective Products
If you have questions regarding damaged or defective purchased online at, please contact us at (61)-08- 6243 3111 or e-mail our Customer Service team at

Order Status
After you place your order, you’ll receive e-mails about your order. You will receive separate emails for orders that make at different times.

Order Confirmation
This e-mail tells you that we have received and are processing your order. Keep this e-mail for your records; it contains your order number.

Shipment Confirmation
This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails if parts of your order ship at different times.

Pre Buy Sales Notice
This e-mail tells you about products from your order that aren’t available for immediate shipment, and provides you with an order number to keep for your records. When the products are ready to ship, you’ll receive a shipment confirmation.

Important notice about your order. There are a few reasons that you might receive an e-mail of this type:

  • We’re having problems processing your order
  • We can’t ship your order to the address you gave us
  • You have a duplicate order in our system
  • Your order is canceled, for various reasons
  • If you receive a notice, please call Customer Service immediately at (61)-08- 6243 3111 to resolve the problem